Shipping policy
Shipping Policy
1. Processing Time
We typically require 3 business days to prepare your order for shipment.
2. Shipping Methods & Delivery Time
We offer standard shipping for all orders.
Please note: Shipping time does not include processing time.
Estimated delivery time is 15–19 days
Total delivery time = Processing time + Shipping time
3. What Is Processing Time?
After your order is placed, we perform quality checks and prepare your items for shipment.
Average processing time: 1–3 business days
For high-demand or low-stock items: 3–7 business days may be required
4. When Will My Order Ship?
We aim to process and ship your order within 7 business days, unless the item is a pre-order or a custom-made product.
Orders placed on weekends or holidays will begin processing on the next business day.
Please allow 1–2 extra days during holiday seasons.
Estimated delivery dates are not guaranteed.
If your order is delayed, please contact us at ycneoteam@gmail.com.
5. Pre-Order Items
For pre-order items, we provide an estimated shipping date, but cannot guarantee the exact day.
Payment is collected at the time of purchase.
If your order includes both pre-order and in-stock items, we will ship them together once all items are available.
6. Order Changes or Cancellations
Need to make changes or cancel your order?
Please contact us as soon as possible by:
Emailing ycneoteam@gmail.com
Or replying directly to your order confirmation email
If your order hasn’t shipped yet, we’ll be happy to assist.
7. Lost Packages
Once your package is handed off to the shipping carrier, final delivery is their responsibility.
Claims for lost packages must be made within 30 days of shipment
If tracking shows “Delivered” but you haven’t received the item, email us and we’ll help initiate an insurance claim
8. Order Tracking
You can track your shipment at any time using the link below:
9. Limitations
We are not responsible for failed deliveries due to incorrect or incomplete customer information, including:
Incorrect or incomplete shipping address
Wrong contact information
Misspelled recipient name
No refunds will be issued in such cases.
If you notice an error in your order details, please contact us immediately at ycneoteam@gmail.com with the correct information.